Have a question? Help may already be at your fingertips - visit our online Help Centre for assistance with using your online account, information on playing our games and everything else in between. Below are our Top 5 most common questions:
Our friendly Customer Support team are available Monday to Sunday from 8:00am to 9:00pm AEST for online enquiries.
For all other enquiries we are available Monday to Sunday from 8:00am to 5:00pm AEST
Calling from overseas? Call us on +61 7 3877 1000.
To make an enquiry by email you can complete our support form via the button below.
At busy times our team may be delayed in responding to your email. We will endeavour to respond to you as soon as possible.
To send us correspondence by post please address to:
The Lott
Locked Bag 1
SPRING HILL QLD 4004
Our head offices are located in Queensland, New South Wales, Victoria and South Australia.
Golden Casket
Shop 1, 180 Ann Street
BRISBANE QLD
Opening Hours: Monday to Friday, 8:30am - 4:30pm
NSW Lotteries
6 Memorial Drive
GRANVILLE NSW
Opening Hours: Monday to Friday, 8:30am - 4:30pm
Tatts
5 Bowen Crescent
MELBOURNE VIC
Opening Hours: Monday to Friday, 8:30am - 4:30pm
SA Lotteries
188 Richmond Road
MARLESTON SA
Opening Hours: Monday to Friday, 8:30am - 4:30pm