Need a hand? We're here to help!


Visit our online Help Centre

Have a question? Help may already be at your fingertips - visit our online Help Centre for assistance with using your online account, information on playing our games and everything else in between. Below are our Top 5 most common questions:

  1. Why can't I withdraw funds from my account?
  2. I've forgotten my password! What should I do?
  3. How do I add a new Credit or Debit Card?
  4. Why am I not receiving notification emails?
  5. How do I verify my identity?


Call 131 868

Our friendly Customer Support team are available seven days a week from 8am to 9pm AEST for online account enquiries, and from 8am to 5pm AEST for all other enquiries.

Calling from overseas? Call us on +61 7 3877 1000.


To make an enquiry by email you can complete our support form via the button below. 

At busy times our team may be delayed in responding to your email. We will endeavour to respond to you as soon as possible. 

Snail Mail

To send us correspondence by post please address to:

The Lott
Locked Bag 1



Visit us in person

Our head offices are located in Queensland, New South Wales, Victoria and South Australia. Please check govt health advice prior to visiting.


Golden Casket
Shop 1, 180 Ann Street

  Opening Hours: Monday to Friday, 8:30am - 5:00pm

  Get directions

NSW Lotteries
6 Memorial Drive

  Opening Hours: Monday to Friday, 8:30am - 4:30pm

  Get directions

Level 21, Tower 2,
727 Collins Street

Opening Hours: Monday to Friday, 8:30am -4:30pm

  Get directions

SA Lotteries
188 Richmond Road

  Opening Hours: Monday to Friday, 8:30am - 4:30pm

  Get directions