Need a hand? We're here to help!

 
 
 

Visit our online Help Centre

Have a question? Help may already be at your fingertips - visit our online Help Centre for assistance with using your online account, information on playing our games and everything else in between. Below are our Top 5 most common questions:

  1. Why can't I withdraw funds from my account?
  2. I've forgotten my password! What should I do?
  3. How do I confirm my Debit or Credit Card?
  4. Why am I not receiving notification emails?
  5. How do I verify my identity?
 

  

Call 131 868

Our friendly Customer Support team are available Monday to Sunday from 8:00am to 9:00pm AEST for online enquiries.

For all other enquiries we are available Monday to Sunday from 8:00am to 5:00pm AEST

Calling from overseas? Call us on +61 7 3877 1000.

Email

To make an enquiry by email you can complete our support form via the button below. 

At busy times our team may be delayed in responding to your email. We will endeavour to respond to you as soon as possible. 

Snail Mail

To send us correspondence by post please address to:

The Lott
Locked Bag 1
SPRING HILL QLD 4004


 

 

Visit us in person

Our head offices are located in Queensland, New South Wales, Victoria and South Australia.

 


Golden Casket
Shop 1, 180 Ann Street
BRISBANE QLD

  Opening Hours: Monday to Friday, 8:30am - 4:30pm

  Get directions
 


NSW Lotteries
1 Figtree Drive
SYDNEY OLYMPIC PARK NSW

  Opening Hours: Monday to Friday, 8:30am - 4:30pm

  Get directions
 


Tatts
5 Bowen Crescent
MELBOURNE VIC

  Opening Hours: Monday to Friday, 8:30am - 4:30pm

  Get directions
 


SA Lotteries
188 Richmond Road
MARLESTON SA

  Opening Hours: Monday to Friday, 8:30am - 4:30pm

  Get directions