Claiming Prizes

Having a win of any amount is an exciting event, and for some lucky customers, it can be life-changing. If you’re a member of the Lott One, you can rest assured we’ll let you know if you win. From an email for a small win, to a personal phone call if you win first prize. Now that’s a phone call we’d all love to receive.

For entries purchased online or through the Lott App

If you win a prize from a purchase made using your online lottery account:

We will deposit the prize money directly into the same account, usually the next day.
You will also be notified by email about your entry winning a prize.

For Division 1, Set for Life 1st Prize and Lucky Lotteries Jackpot or 1st Prizes:

The prize money will be deposited directly into your online lottery account after a two-week provisional period has elapsed.
We'll also call you personally with the good news!

Never miss a prize with the Lott One!

As a member of the Lott One, your prizes are secure because they are registered to you and can be automatically sent to you if you forget to claim your prize*.

When you purchase your tickets using the Lott One membership, you have four (4) weeks from a draw to claim a prize at one of our retail outlets. If you don’t have time or simply forget to check your ticket, we may pay your prize by:

EFT into your nominated Australian bank account;
EFT into your online account; or
Cheque to your Australian postal address – note the below handling fees apply:
- A fee of $1.10 for prizes above $5 and below $20
- A fee of $2.20 for prizes $20 and above.

There are a number of ways to select or update your preferred method for receiving your retail prizes:

If you have a digital account with a linked Tatts Card: Simply login and visit the Prizes section under My Account and adjust your prize payment settings.

If you play in-store only: You can fill out a Change of Details form in-store to provide us with your bank details to have your prizes paid automatically into your bank account.

Alternatively, you can create a digital account to manage your details and options online (including how your unclaimed retail prizes are paid). Register for an account, and if your residential address is in Victoria, Tasmania or Northern Territory you can link your existing Tatts Card on the first page of the form.

Upcoming changes to prizes paid by cheque

From the 3rd of February 2020, the cheque handling fee will increase to $3.30. Individual prizes less than $6 will be combined into a single prize cheque and issued once the accumulated value reaches $6. The handling fee will be deducted from the accumulated prize value.

Members are encouraged to update their prize payment preferences to a nominated bank account by completing a Change of Details form when next in-store. Prize payment preferences can also be managed online via this website or the Lott App by linking your Membership card at the time of creating an account.

For entries purchased in-store

Prizes less than $1500 can be claimed at any retail outlet.
Prizes $1500 and over can be claimed by post with a Prize Claim Form.
Division 1, Set for Life 1st Prize and Lucky Lotteries Jackpot or 1st Prize can be claimed by post with a Prize Claim Form. These prizes are subject to a two-week provisional period before your payment can be made.

Claiming prizes in-person

Depending upon the value of the prize, claims can be made in person at your nearest retail outlet.

To collect your prize in person you will need:

The original lottery or Instant Scratch-Its ticket.
Signature identification such as a Drivers Licence or Passport.
For registered lottery entries, the Tatts Card to which the ticket is registered.

If claiming all or part of a prize from a winning lottery ticket which is registered to a Tatts Card on someone else's behalf, you will also need a signed letter of authorisation and signature identification for the claimant and the registered player(s).

Claiming lottery prizes by post

To claim a lottery prize by post, download and complete our Tatts Prize Claim Form or pick one up at your local retail outlet. Send the winning ticket(s) along with your completed Prize Claim Form via post to:

ADMINISTRATION
Locked Bag 888
MELBOURNE VIC 3004

Remember to keep copies of both your Prize Claim Form and original ticket(s) for your own records. Your prize payment should be processed and paid within 10 working days of receipt of your Prize Claim Form by Tatts.

Claiming Instant Scratch-Its prizes by post

To claim an Instant Scratch-Its prize by post, download and complete our Golden Casket Prize Claim Form or pick one up at your local retail outlet. Remember to write your name, address and signature on the back of the ticket. Send the winning ticket(s) along with your completed Prize Claim Form via post to:

ADMINISTRATION
Locked Bag 1
SPRING HILL QLD 4004

Claiming prizes interstate

Even though our lottery games and Instant Scratch-Its can be purchased in multiple states within Australia, prizes can only be claimed within the State in which the entry was originally purchased.

Instant Scratch-Its tickets conducted by Golden Casket can be claimed in Queensland, Tasmania or the Northern Territory.

Claiming on someone's behalf

If claiming a prize from a winning lottery ticket which is registered to a players Tatts card on behalf of the registered customer, you will need a Prize Claim Form signed and completed by the registered card holder with the original ticket, signed letter of authorisation with the name of the person authorised to pick up the prize, stating the ticket number, registered card holders contact phone number and the prize amount that you are collecting.

The registered card holder should sign the authorisation and provide signature identification so the request can be verified. The person authorised to pick up the prize should bring identification for verification and audit purposes. This prize will be paid as per the Prize Claim form; Cheque or Direct Deposit.

Lost or Damaged lottery tickets

If your lottery ticket is lost or damaged you will need to complete a Lost or Damaged Ticket Search per ticket, which will assist us in locating your ticket in our lottery system. A fee of $15 is associated with this search.

Once completed, send the form via post to:

ADMINISTRATION
Locked Bag 888
MELBOURNE VIC 3004

If your ticket is damaged please return the damaged ticket with the form, remembering to keep copies for your own records. If we are successful in locating your ticket a 'Stop Payment' can be placed on your ticket which will prevent anyone else from claiming your prize provided it has not already been paid.

If you are a Tatts Card member and you lose your lotto ticket registered to your Tatts Card, you should call us on 131 868. Once we verify your identity we can arrange for a cheque or free ticket certificate to be mailed to you (made out to the name and address registered on the Tatts Card).

If you lose your ticket together with your Tatts Card call us immediately so that we can place a 'Stop Payment' on your ticket which will prevent anyone else from claiming your prize provided that it has not yet been paid.

Lost or Damaged Instant Scratch-Its tickets

If your Instant Scratch-Its ticket is lost or damaged you will need to complete a Lost or Damaged Ticket Search per ticket, which will assist us in locating your ticket in our lottery system. A fee of $15 is associated with this search.