You can set your own personal spend limits online within your account. We also encourage your to personally set a play limit according to your individual circumstances for retail purchases.
To help prevent sudden decisions to increase your spend limit, a 7-day waiting period always applies.
Exclude from online play
You can choose to exclude yourself from playing our online games for a minimum of 180 days, during which time you will not be able to access your account and will be required to contact us to re-activate your account after the exclusion period has ended.
Visit the My Settings section of your account when logged in to complete this process. Once excluded, this request cannot be cancelled.
Opt-out from marketing communications
When you exclude yourself from playing we automatically opt you out of our communications. Alternatively you can be opted out of receiving our communications without self-excluding by calling our Responsible Play Liaison Officers on 1300 138 132.
Call us on 1300 138 132 (during extended business hours) to ask to speak to a Responsible Play Liaison Officer. On request our officers can provide contact details for gambling-related support services as well as assist with excluding you from play, opting out of receiving communications or removing you from our player programs by deactivating your membership.
If English is not your first language, our Responsible Play Liaison Officers can connect you to a national translation service during your call and a three-way conversation can be held with a translator.