Safe & secure

Here at The Lott, we’re committed to keeping you secure when you play in-store and online. We have dedicated teams, services and product features to help keep you, your prizes and your personal information safe.

How we protect you

Protect yourself

Report a scam

Latest scams

Keep your information safe

Keeping your information safe is our priority. That’s why we have a range of security features and services to help protect you.

It’s important for you to be aware that members can be targeted with scams and cyber-attacks. We’re always delivering easy options to help you protect your account and personal information when playing with us online.

1. SMS Security

SMS Security can be activated on your account, which will send you a one-time code via SMS to verify whenever you make important changes to your account. This feature helps to keep your account credentials safe and protects your account from unauthorised access. You can opt into this feature at any time from within your account via our website or The Lott app.

2. Debit and Credit Card Deposits

You will be asked for the CVV of your stored Debit or Credit Card when depositing funds into your account or buying an entry. This is an added step in preventing any fraudulent transactions on your account.

3. Keeping your details up to date

We send you notifications whenever you make changes to your account so it’s important to make sure your key information such as your name, email address and contact number are always up to date.

4. Prize protection on entries purchased in-store

Our membership program is designed to give you peace of mind that your prizes are always protected. By becoming a member with us you can register all lottery entries you purchase in-store to your membership. Any prizes won from your registered entries can only be claimed in-store upon presentation of your Membership card, or are automatically paid into a bank account of your choosing after a set period of time, ensuring that if you lose a ticket, you never lose your prize.

5. Players 1st Hotline

Our Players 1st program aims to ensure the right prize goes to the right person. If you ever have concerns about the service you’ve received when checking your entries in-store call our Players 1st Hotline on 1300 752 937 immediately.

Need assistance?

If you believe your online security has been compromised, please call us immediately on 131 868 from 8:00am – 9:00pm AEST (7:00am – 8:00pm AEDT) Monday to Sunday.

Protect yourself with these tips and resources to help keep your personal information secure.

Simple ways to protect your password

Passwords are key to your online identity. That’s why protecting them is so important. Creating a strong password is the first step in eliminating the risk of unauthorised access. Your password should be at least 10 characters long, contain a combination of letters, numbers and symbols, and should be unique. We provide a strength password indicator as a guide for how secure your password is. We recommend your password to be listed as ‘Strong’. If you know you’re using the same password for an account with a different company, why not update yours with us now.

Finally, never write your password down or share it with others – there are programs and apps known as Password Safes that will store all your passwords in a secure vault.

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Be aware of scams

More than ever, it's important to be vigilant around internet security issues such as viruses, scams and privacy threats. The below will provide information on some of the known scams and tips and tricks to keep your personal details safe.

If you've come across any communication you suspect might be a scam falsely attributed to The Lott, please let us know.

Report a scam

To report any communication you suspect might be a scam falsely attributed to The Lott, simply click the "Report Scams" button below to send an email to our dedicated scam intervention team, who will get back to you as quickly as possible.

To help us investigate, please attach an image of the correspondence you received. If it's an email, please forward it to us before deleting it from your inbox and your deleted items. Your cooperation is greatly appreciated in helping us protect you from scams.

If you believe you have already fallen victim to a scam you should report it to the Police, change your passwords immediately and notify us.

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How to identify lottery scams

Scams can be challenging to recognise as scammers try to make their communications, websites and apps look as legitimate as possible.

As the Official Home of Australia’s Lotteries, The Lott, our state licensee and recognisable game brands can be commonly used to convince you that a lottery or prize win is legitimate in an attempt to obtain your personal or financial information. Here are some handy tips to help you identify a potential lottery scam.

1. Misspelt or Suspicious Email Addresses

Emails from The Lott will always end in thelott.com

If the sender address is unusual, misspelt or slightly different from the correct address, it is likely to be a phishing email. The Lott will never ask for sensitive information like passwords or credit card details via email, phone or SMS.

If you receive any suspicious communications claiming to be from us, do not click on any links or provide personal information. Instead, report it immediately to The Lott by clicking on Report a Scam button below or by calling us on 131 868.

2. Urgent Requests

Scammers often create a sense of urgency, pressuring you to act quickly or provide personal information. Please note that The Lott will never request any personal information such as bank account details.

3. Unusual Requests

Be cautious of unsolicited email and SMS messages asking for sensitive information, such as passwords and financial details.

Messages which notify you that your account has been suspended or you have won a prize can be confusing, but trust your gut - if you receive a SMS from The Lott that you weren’t expecting, report it immediately to The Lott by clicking on Report a Scam button below or by calling us on 131 868.

4. Too Good to Be True

Scammers might promise unrealistically high winnings or benefits in exchange for immediate action or payment.

5. Request for Payment

Legitimate lottery winnings will never require payment to claim your prize. Be wary of any such requests.

If you believe you have already fallen victim to a scam you should report it to the Police, change your passwords immediately and notify us.

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Latest reported scams

DECEMBER 2023

1. The Lott: Megadraw - Social Media Post

This social media scam claims to be from The Lott responding to competition entries on the Megadraw Facebook competition. The rogue commenter suggests you’re a winner of their ‘giveaway event’ and you need to register to claim your ‘prize’ with the link they’ve provided.

Be aware – Do not click on any associated links. If you engage with this social media commentor, you will not be talking to The Lott. It will be a scammer, and they’re likely requesting your personal or banking information. Do not provide any of this information.

Remember - If you are a winner of one of The Lott's social media competitions, we will always contact you by direct message, not publicly, and the only information we’ll ask for is a postal address to mail tickets to. No other details will be requested.

AUGUST 2023

2. TattsLotto - Lucky Finalist

This email scam claims to be from TattsLotto and suggests that you have been drawn as a ‘lucky finalist’ in a prize draw.

Be aware – If you engage with this email, you will not be talking to The Lott. It will be a scammer. They are likely to request your personal or banking information. Do not provide any of this information.

Remember - If you have received an email, SMS or other request that you have identified as potentially fraudulent or a scam account, it’s always a good idea to report this to us, before deleting it from your inbox and deleted items of your device.

If you believe you have already fallen victim to a scam you should report it to the Police, change your passwords immediately and notify us.

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